1. The Consultation, Developing the Position Description and Ideal Candidate Profile
We begin every assignment with a thorough discussion of our client's needs. We may
conduct an audit up-front on our client's sales goals, contracts, budgets, staffing
plans, etc., as they affect the company. We can provide competitive information
to help them assess where to increase revenues. We can consult on organizational
planning and structures. We review all those areas with our clients and contribute
our expertise in guiding our clients on processes and structures to be competitive
with others in their industry. These services are provided strictly on a consultative
basis or as part of a search process.
If we are to conduct a search, over the years, we have recognized that our role
is not to find the "best" candidate, but to find the "right" candidate. Therefore,
to insure a timely and cost efficient search for this "right" candidate, we typically
follow this process outlined below:
To begin, we then have in-depth discussions with the hiring manager and any other
staff to develop the open position responsibilities and ideal candidate's profile.
That document is then reviewed and approved by the client before beginning the search.
We then set dates for presenting candidates and initial candidate interviews.
2. The Search Strategy, Screening and Interviewing Potential Candidates
Once the position description has been agreed upon, we develop the best search strategy
with our client. For any strategy, we compile names of targeted candidates and sources.
Then, in some measures, based upon information in our proprietary database, other
similar assignments we have conducted, our network, and public information, along
with any suggestions from our client, we telephone interview all interested candidates
and present to the client only those who most closely fit the needs of the client.
The client is sent detailed information on all appropriate candidates. These reports
contain complete information on a candidate's background with detailed examples
of his/her demonstrable skills and style that appear to match the client's needs.
During this process, we obtain preliminary reference information that we pass along
to our client.
3. Face-to-Face Interviews
On those candidates who most closely fit our client's needs, we perform face-to-face
personal interviews (or video conference interviews) with the candidates to develop a complete personal and professional
profile. For the best of those candidates, we arrange for the client and the leading
candidates to meet. For that meeting, we provide the client with complete backgrounds
as well as our professional evaluation on the candidate's personal and professional
qualifications for the position. We may suggest relevant interview questions and
techniques for the client to use to adequately measure the candidate's skills. After
each meeting, we talk with both the client and candidate about their interest level
and "fit." Our role is to communicate clearly to the candidate the expectations
of the client, and to the client, the differences between how each candidate matches
the needs of the client.
4. Reference Checking and Compensation Negotiation
We conduct at least three telephone references and an educational check. We present
detailed accounts of these interviews to our client. Because our network is so extensive
and longstanding, we are able to obtain factual, informative and in-depth comments
on the candidate's professional and personal ability to succeed in the position.
We want to prepare our client and the candidate to maximize the chances that the
candidate will succeed. Once the client has decided upon a candidate, we can assist
in negotiating compensation packages, so when our client makes an offer, the candidate
will accept the offer. On behalf of our client and our firm, we send letters of
appreciation and announcements to anyone with whom we have discussed the position.
Once a candidate has been hired, we communicate frequently with the client and the
selected candidate to make sure the transition is smooth and successful. We speak
with all of our selected candidates at least once a year and keep an updated record
of their accomplishments. Often, we host seminars for our clients and the selected
candidates to keep both our clients and candidates on the leading edge of sports